FAQs

Do you offer free shipping?

Yes, we provide free shipping on all orders. Further details can be found in our Shipping Policy.

What is your return policy?

We have a straightforward return policy, allowing for returns within 30 days for a full refund or exchange, ensuring a satisfactory shopping experience. For specifics, please refer to our Refund Policy.

Where can I leave a review?

Please find your product on our site that you like to leave a review. Scroll down and you will see an option to leave your review! ^_^

How quickly can you answer my question?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Can I change my shipping address after my order has been placed?

We will start working immediately after your order. Unfortunately, We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 2 days of placing your order at contact@alkazarliving.co or call us at +61 491 663 215

Out of stock/Backordered items:

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

How will I know if my order is placed successfully?

Upon successful order placement, you will receive a confirmation email.

Is my personal information secure on your website?

Security is a top priority. We utilize SSL encryption to protect all personal data. Credit card information is not stored post-transaction, ensuring your details remain confidential.